Interactive Voice Response is a technology for delivering automated, phone-based outbound communications. Calls can range from personalized, event-triggered notifications and two-way interaction. IVR enables you to monitor, record all calls which are been received on your number. IVR offers advantages for businesses of all sizes and across verticals, including financial services, healthcare, government, utilities and education.
IVR service works on number of channels, meaning number of calls which can be handled simultaneously at a time, programmed under Extensions & Departments. Your employees can place and receive calls from their mobile devices, landlines or desk phones. Calls can be routed to as many calls forwarding numbers as you want—sequentially or parallel. If by chance you miss a call, it will send you voice message with a transcription to your email and your online voice-mail. Know the distribution of calls among your employees, agent talk time, where your callers are coming from and what’s converting into sales all from your dashboard under dedicated online panel.
Features of IVR:
- Track Incoming & Outgoing Calls
- Professional IVR & Call Routing between teams
- CRM Integration with customer support number
- Call Recording/Data & Analysis
- Click 2 Call widget to reduce communication lag for website visitors